Are you thinking of canceling your Crunchyroll subscription? If you are, you’re going to want to do one important thing first or you could be making things difficult for yourself later.
Recently, Crunchyroll users have brought complaints to Twitter after experiencing problems with their Crunchyroll account. Here is a warning from subscriber Alison Turjancik:
According to Alison, Crunchyroll has been charging her the monthly Crunchyroll subscription fee even after deleting her account. Once a user deletes their account, they no longer have access to it, and thus can’t remove the credit card payment information that is being charged to the account.
It is therefore recommended that you remove your payment info FIRST, before deleting your Crunchyroll account. This way, you are less likely to be accidentally charged the monthly subscription fee.
It gets even worse for subscribers like Alison. As of the time of writing, she was unable to stop her recurring payments after her account was deleted. After cancelling a MasterCard outright to void future payments, it turns out MasterCard can automatically re-enroll users to pre-authorized transactions for new cards.
According to Alison, even with a new card number, she was still billed for a deleted Crunchyroll account.
Alison isn’t alone with credit card issues through Crunchyroll. Another subscriber, BigOnAnime brought his complaints to Twitter below.
As of the time of writing, Alison still hasn’t been able to resolve her billing issue.
Crunchyroll is also facing backlash this week for contract disputes with voice actors. Sony, which owns Funimation, acquired Crunchyroll from AT&T in 2021 for $1.2 billion dollars. It’s since moved most of Funimation’s content onto Crunchyroll, making it the go to subscription service for anime fans worldwide.